Please note that these Terms and Conditions have been recently updated. We pride ourselves offering an exceptional salon experience and these Terms and Conditions (T’s & C’s) have been introduced to ensure your experience at Jarnell’s runs smoothly and is enjoyable.
What do I need to know?
By making a booking or entering our salon, you agree to comply with hygiene procedures as required by staff and government regulations, and our terms and conditions as stated below.
How can I make a booking?
Bookings can be made via our website, via Facebook by clicking on “Book Now” or Instagram (in our Bio), over the phone on (08) 8260 4262, or in person at the salon.
Online Bookings
If I book online is it automatically confirmed?
All online bookings require a 50% deposit and are subject to Jarnell’s approval. Your appointment is only secured once we have messaged you to confirm the booking. If you are a new client, you are required to come in for a separate complimentary Consultation appointment (just 15 minutes of your time) before we can accept your booking. In the event that your chosen time or date is unavailable, there is an issue with the allocated time frame for your service, if there are scheduling conflicts or in the event that we are fully booked, Jarnell’s will contact you to reschedule the booking. If none of our available times suit you, we will be more than happy to issue a refund of your deposit (allow 72 hours for the refund to clear).
I need Highlights! What else do I need to know?
When booking Foils / Balayage / Ombre / Highlights, the “Toner” service must be selected also unless agreed prior with your stylist.
Appointment times:
We reserve appointments especially for you; therefore, we request that you are courteous and respectful and call us promptly if you are unable to attend an appointment. We require at least 24-hours’ notice for cancellation to be able to accommodate clients on our waitlist. Less than 24-hours’ notice of your booking cancellation will result in the booking deposit been forfeited. Dramatic appointment changes on the service you are booked in for will also incur a surcharge in the form of the deposit not being refunded. “No shows” will not have their deposit refunded and will be refused further appointments at the discretion of Management.
Do Jarnell’s offer a Reminder Service?
We offer an SMS / Email reminder service which is sent to you prior to your appointment. On receipt of this reminder, we ask that you confirm ‘Yes’ or cancel / reschedule by calling the salon on (08) 8260 4262. If no message is returned, no text or email confirmation, your appointment may be cancelled, and your booking deposit forfeited. Jarnell’s reserves the right to cancel any unconfirmed appointments and the cancellation policy listed above will apply. “No shows” or less than 24-hour notice of change will be required to pay deposits for all future appointments. Failure to reply to your booking reminder is not considered to be a cancellation and Cancellation Policy fees apply.
Booking Deposit Policy:
A booking deposit of 20% is required for any online booking OR booking with more than one hour of allocated time or service over $100. A booking deposit is required for any appointments or specialty services including colour removal, Keratin Smoothing, Curly Girl Friendly Cutting treatment or the like. If a booking deposit is required, you will be advised. If you are not able to pay the booking deposit at the time of booking or on request by Jarnell’s, your appointment will be moved to standby for the same date and time that you requested. Your appointment is not confirmed unless the booking deposit is paid. Booking deposit can be made by credit/debit card. Jarnell’s do not retain credit card details. Booking deposits are not fees, the deposit is yours to utilise at your appointment.
Failure to reply to your booking reminder is not considered to be a cancellation and Cancellation Policy fees apply.
All deposits are non-refundable. Your online booking is subject to Jarnell’s approval. Prices may vary based on individual requirements.
To ensure minimising our costs to you, our EFTPOS provider charges a fee for their service. If you choose to use ‘Credit’, ‘Paypass’ or ‘Paywave’ you will incur a fee of 1.65% of the total payment OR if you choose to use the ‘insert” option AND select the ‘Cheque’ or ‘Savings’ options, the fee is capped at only $0.30. Cash payments will not incur any fees. In certain circumstances, we reserve the right to refuse cash payments.
By processing payment in accordance with this online booking, you acknowledge and accept that you have read and agree to the terms and conditions available at Jarnell’s.
Consultations:
If you are a new client to Jarnell’s, we will require you to come in for a complimentary 15-minute consultation. Consultations are compulsory, if you have booked online and have not yet attended a consultation, we will be unable to accept and confirm your booking. Failure to attend a consultation, without communication and suitable reasoning, will result in the cancellation of your booking, and any online deposit will be forfeited.
Will I have my desired result in one visit?
We are Colour Experts with decades of ongoing training, particularly pertaining to cutting, colouring and blonding hair. Your hair health is paramount. Please be aware that it may require more than one visit to achieve your desired colour. Some colours are not achievable on all hair types. Your stylist will inform and guide you as to what is achievable during your consultation.
Jarnell’s will always perform a thorough consultation prior to your service, however if the result does not present as expected and agreed, Jarnell’s will work with you to achieve a more satisfying result, providing you contact the salon within the first five days after your appointment. If you are unhappy with the result by choice, Jarnell’s will arrange to amend the final result at the usual pricing rates.
What to wear?
When attending your appointment at Jarnell’s please wear appropriate clothing – nothing of high value – as clothing and accessories may be damaged during your hair procedure/s. Although we take the utmost care, sometimes damage can occur and if you choose to wear or use items of value which may be damaged, Jarnell’s is not liable for any damage to personal effects or property.
Running Late?
Late arrivals will incur a surcharge accordingly.
Please contact the salon as soon as possible if you are running late for a scheduled appointment. Bookings may be altered if you are more than 10 minutes late to your appointment – for example, if your appointment is for a full head of foils, the stylist may only be able to complete half a head of foils in order to be available for the next scheduled client.
Cancellation policy:
Please arrive on time to ensure you receive the full service you have booked in for. If you’re running late, please let us know – we will do everything we can to accommodate you, however, please keep in mind that we may have to reschedule your appointment, or may not have time to complete the whole service, in which case you will need to make another booking.
Your deposit will be held as a credit on your account – this can be used towards any future service that you book in within 2 weeks of cancellation. If you cancel or reschedule within 48 hours of your appointment, your deposit will be kept as a cancellation fee.
Allergies:
Some products used in our industry can cause irritation, reactions, and allergies on certain individuals. If you have any allergies or sensitivities, it is imperative that you inform staff at the commencement of your appointment.
All medications are detectable in the hair shaft and as a result, some can affect the outcome and penetration of our professional products. Staff must be notified of medications taken; however, hair results cannot be guaranteed due to circumstances out of our control. In some cases, medication or mineral residue can be reduced, however, we are not liable for the results when the evidence of foreign products presents during a service.
Product Reaction:
Clients undergoing colour or chemical treatments must book and attend a 5-minute appointment, 24 hours prior to their main appointment for a test patch of the product, to be applied behind their ear. Choosing to dismiss this requirement is entirely at the client’s discretion and relinquishes all liability for the salon and product provider.
Aftercare Warranty:
As part of your service we are required to educate you about your personally prescribed hair care products and after care instructions for hair treatment services, for you to follow and use at home. We will not accept any responsibility for any damages, loss of colour or correction or other services if you choose to use alternatives.
Pricing:
Online bookings require a deposit which is based on an average price for the service and variances for the actual service will be applied accordingly at the end of your salon visit.
Jarnell’s endeavours to absorb price increases whenever we can however sometimes these increases are a result of government requirements or supply increases and are out of our control. Accordingly, sometimes prices are subject to change without notice. During your consultation, if you have any queries about the price, Jarnell’s are more than happy to discuss your budget and give you alternative options if necessary.
Childrens Appointments:
For the safety and comfort of all clients, we ask that children are always accompanied by an adult, and carefully monitored.
Children 16 years of age and under who are booked for a hair appointment must present with freshly shampooed hair, prepared no later than the morning of said appointment. Failure to comply may result in a surcharge of up to $12.50 so that our team can work in a hygienic environment according to Government health and safety regulations. Opting to have your child’s hair shampooed at the salon needs to be booked whilst making the appointment and the surcharge will apply.
Definition of Freshly Shampooed Hair:
Freshly shampooed hair has been cleansed at least twice with shampoo, conditioned, detangled, and rinsed with no residue, product, or natural oils.
Head Lice:
If during your service headlice or nits (eggs) are found to be present, we are under no obligation to complete the service or treat the headlice (or nits). Presenting with headlice or nits, even without a service being performed, will incur a surcharge due to cleaning and sanitisation requirements according to Government regulations.
Photography:
Photos may be taken of you or your hair before, during or after your service. These pictures remain the property of Jarnell’s and may be added to your personal client file for our records. They are not accessible or editable by others. Unless stated otherwise, and noted below in the signature panel as “No Photos”, you agree that we may use these pictures in our social media or for advertising purposes however no personal details will be shared with the pictures.
Agreement:
By attending your appointment, you acknowledge and accept that you have read and agree to the Terms and Conditions available on our website, online booking platform and in salon. Please note that these Terms and Conditions have been recently updated.